Digital Transformation for Heritage Brands
We love heritage brands with fantastic histories and stories to tell. You're clearly successful to have run your business for so long—imagine the power you can unlock with the right systems.
Our team specialises in unpicking your legacy technology and implementing unified commerce.
Unpick and Reconnect
We delve deep into your legacy systems, understanding and untangling them, and then reconnecting them into a seamless, modern architecture.
Customer Centricity
Our primary goal is to improve the customer experience. We integrate systems that enhance customer interactions, making them smoother and more efficient.
Innovative, Tailored Solutions
Every brand is unique. We tailor our approach to suit your specific needs, ensuring minimal disruption and maximum benefit.
Ready to modernise?
Let’s bring your systems into the 21st century and set your business up for future success.
Our Five Step Process
We've designed our process to immerse and learn first.
Only once we understand every detail can we successfully deliver the transformation you need and support your business as a true partner.
'Seek first to understand - then to be understood' - Stephen Covey.
Objective: Gain a thorough understanding of your business, including customer demographics, current solutions, and systems.
Actions:
Conduct stakeholder interviews.
Access and analyze your data.
Undertake comprehensive customer research.
Outcome: Present a detailed digital report on your business and make recommendations, including how we can support and facilitate your business objectives.
Objective: Delve into the intricate details of your business to understand every nuance, building on the insights gained from the audit.
Actions:
Conduct thorough investigations and in-depth analysis.
Engage in detailed discussions with key stakeholders.
Identify solutions and processes required.
Outcome: Develop a comprehensive 'Statement of Work' (SOW) and establish a commercial agreement outlining how we can collaborate.
Objective: Implement the 'Statement of Work' (SOW) in collaboration with internal and external partners, ensuring seamless execution and stakeholder involvement.
Actions:
Project manage the entire implementation.
Deliver the development work and solutions.
Involve you in key decision-making to maintain control and alignment.
Conduct extensive user and acceptance testing.
Outcome: Ensure delivery of all agreed-upon elements, meeting the highest standards of quality and effectiveness.
Objective: Transition from testing to launching the solution, ensuring a smooth and controlled roll-out.
Actions: Conduct a soft launch to quietly learn and iterate. Run new technology in parallel with existing solutions to ensure redundancy and continuity.
Provide expert support through a period of 'hyper-care' immediately post-launch.
Outcome: Achieve a successful launch with minimal disruption, backed by robust support and ongoing optimization.
Objective: Enhance and evolve your solutions post-launch to drive continuous improvement and positive disruption.
Actions:
Enter the optimization phase to refine and develop solutions. Continuously seek opportunities for innovation and positive disruption.
Introduce new technologies and solutions to support your growth.
Outcome: Achieve sustained growth and success through ongoing optimization and the introduction of innovative technologies.
What do we do?
Disruptive Innovation
Leading organisations consistently challenge themselves and continuously evolve their proposition.
By being genuinely customer-centric and digitally equipped, you can confront the major players in your industry with agility, focus, and speed.
Revolutionary Evolution
We know that transforming your business doesn’t mean starting from scratch.
We build on your existing strengths, evolving your systems to meet modern demands without losing your brand’s essence.
Legacy Solutions Integration
We ensure that your outdated operational systems don't negatively impact customer journeys.
By implementing leading customer facing systems on a unified commerce platform, you can move forward without breaking your current business.
